Refund policy

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including the fine wax sand and the 30 cotton wicks).

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at contact@vanizparis.com.

 

Shipping for Returns

To initiate a return, please contact our support team at contact@vanizparis.com. Once your return request is authorized, we will provide you with the specific shipping address of our US fulfillment center.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.